Once an employee member leaves employment with Australia Post or their Associated Employer, we will write to ask what they want to do with their superannuation. We do the same for Spouse members who cease to be spouses or whose spouse is no longer employed by Australia Post or the relevant Associated Employer.
If you do not tell us what you want to do with your benefit within 60 days of us writing to you, your superannuation will be paid automatically to the Eligible Rollover Fund (ERF). Your superannuation may be transferred to the ERF without your prior consent (unless we are prevented from doing so by law). You may only receive one notification that your superannuation will be sent to the ERF.
Rollover members whose account balance has fallen below $1,000 will be automatically transferred to the ERF. This is unless you give us payment instructions within 60 days or the APSS is prevented from doing so by law.
For APSS Pension members, the ERF does not apply.
Once your superannuation is transferred to the ERF, you will no longer be a member of the APSS. The Trustee will no longer administer or pay your superannuation to you. In this event, you must contact the ERF to access your superannuation.
The ERF, appointed by the APSS, provides a capital guarantee that ensures returns will never be negative. It provides no insurance cover for death or total and permanent disablement.
You can arrange for superannuation that has been transferred to an ERF to be transferred to another approved fund or it can be paid to you subject to preservation requirements. It cannot be transferred back into the APSS.
An ERF is not generally considered to be a suitable investment vehicle for your superannuation over the long-term because it generally invests in assets with limited potential for long-term growth.
Please contact the ERF directly if you require further details:
AMP* Eligible Rollover Fund
Locked Bag 300
Paramatta NSW 2124
Fax: 1300 301 267
*Registered trademark of AMP Limited ABN 49 079 354 519.
APSS members can call SuperPhone on 1300 360 373 with inquiries or to request information.
If you wish to make a complaint about a Trustee decision, please make it in writing, preferably using the APSS complaint form. Call SuperPhone if you would like us to send you an APSS complaint form. All complaints will be brought to the attention of the APSS Inquiry and Complaints Officer (ICO). Contact details for the ICO are as follows:
Inquiry and Complaints Officer
Locked Bag A5005
Sydney South NSW 1235.
The Trustee has established a formal Inquiry and Complaints Procedure to make sure all inquiries and complaints are properly considered and are dealt with as required under the law.
If your complaint has not been resolved to your satisfaction under the APSS internal procedures within 90 days, you may have a right to lodge a complaint about the decision with the Superannuation Complaints Tribunal (SCT).
The SCT is an independent body set up by the Federal Government to review trustee decisions relating to members (as opposed to trustee decisions relating to the management of the super fund as a whole). Contact details for the SCT are as follows:
Superannuation Complaints Tribunal
Locked Bag 3060
Melbourne VIC 3001
Phone: 1300 884 114
Fax: (03) 8635 5588
If you have any questions or you can't find what you're looking for, please try the search function above or call SuperPhone on 1300 360 373.