Policies, reports and rules

Privacy Policy

To view the Privacy Policy and download the accompanying Privacy Collection Statement click here.

Transfers to eligible rollover fund (ERF)

Employee and Spouse members

Once an employee member leaves employment with Australia Post or their Associated Employer, we will write to ask what they want to do with their superannuation. We do the same for Spouse members who cease to be spouses or whose spouse is no longer employed by Australia Post or the relevant Associated Employer.

If you do not tell us what you want to do with your benefit within 60 days of us writing to you, your superannuation will be paid automatically to the Eligible Rollover Fund (ERF). Your superannuation may be transferred to the ERF without your prior consent (unless we are prevented from doing so by law). You may only receive one notification that your superannuation will be sent to the ERF.

Rollover members

Rollover members whose account balance has fallen below $1,000 will be automatically transferred to the ERF. This is unless you give us payment instructions within 60 days or the APSS is prevented from doing so by law.

Pension members

For APSS Pension members, the ERF does not apply.

Once your superannuation has been transferred to the ERF

Once your superannuation is transferred to the ERF, you will no longer be a member of the APSS. The Trustee will no longer administer or pay your superannuation to you. In this event, you must contact the ERF to access your superannuation.
The ERF, appointed by the APSS, provides a capital guarantee that ensures returns will never be negative. It provides no insurance cover for death or total and permanent disablement.

You can arrange for superannuation that has been transferred to an ERF to be transferred to another approved fund or it can be paid to you subject to preservation requirements. It cannot be transferred back into the APSS.

An ERF is not generally considered to be a suitable investment vehicle for your superannuation over the long-term because it generally invests in assets with limited potential for long-term growth.

Please contact the ERF directly if you require further details:

AMP* Eligible Rollover Fund
Locked Bag 300
Paramatta NSW 2124
Phone: 131267
Fax: 1300 301 267
Online: amp.com.au/erf
*Registered trademark of AMP Limited ABN 49 079 354 519.

Conflict Management Policy

Conflict Management policy

The APSS's Conflict Management Policy sets out a framework to identify, assess, mitigate, manage and monitor any conflicts of interest or duty accross its operations, including any actual or potential conflicts that directors, committee members and APSS staff may have. Such persons are also required to be well informed about their responsibilities in relation to identifying, disclosing, managing and/or avoiding conflicts of interests and duty, as well as complying with APSS's various policies that are relevent to their duties and interests.

Proxy Voting Policy

Proxy Voting Policy

Proxy Voting Report 2016-17: This report shows each company that was voted for; each company’s proposed resolutions; how the APSS-appointed manager voted; what the company’s management recommended; and whether the APSS proxy vote was for/against the recommendation of the company’s management.

Handling inquires and complaints

Procedure for inquiries and complaints

APSS members can call SuperPhone on 1300 360 373 with inquiries or to request information.

If you wish to make a complaint about a Trustee decision, please make it in writing, preferably using the APSS complaint form. Call SuperPhone if you would like us to send you an APSS complaint form. All complaints will be brought to the attention of the APSS Inquiry and Complaints Officer (ICO). Contact details for the ICO are as follows:

Inquiry and Complaints Officer
Locked Bag A5005
Sydney South NSW 1235.

The Trustee has established a formal Inquiry and Complaints Procedure to make sure all inquiries and complaints are properly considered and are dealt with as required under the law.

If your complaint has not been resolved to your satisfaction under the APSS internal procedures within 90 days, you may have a right to lodge a complaint about the decision with the Superannuation Complaints Tribunal (SCT).

The SCT is an independent body set up by the Federal Government to review trustee decisions relating to members (as opposed to trustee decisions relating to the management of the super fund as a whole). Contact details for the SCT are as follows:

Superannuation Complaints Tribunal
Locked Bag 3060
Melbourne VIC 3001
Phone: 1300 884 114
Fax: (03) 8635 5588


Crediting Rate Guidelines

Compensation will be paid if a crediting rate error has occurred in relation to a Member's account and that error results in:

  • an accumulated error of 5 basis points (0.05%) or more in respect of Cash Return Member Savings; or
  • an accumulated error 30 basis points (0.30%) or more in respect of any other member savings option.
Compensation means adjustments to correct current Member account balances and payments to correct former Member benefits as a result of the crediting rate error. Compensation is limited to the financial impact on Members who are affected by the crediting rate error.
Once an error is determined to require compensation to be paid to Members, no compensation will be paid to former Members where the amount is less than $20.

TPD Guidelines


Trust Deed and governing rules

If you have any questions or you can't find what you're looking for, please try the search function above or call SuperPhone on 1300 360 373.