Remember, limited services apply from 22 April ahead of the APSS merger with Australian Retirement Trust on 30 April.

The following external links may be useful to you when seeking information on superannuation, tax, legislation, financial planning and related subjects.

Australian Retirement Trust

To help you understand various aspects of the mergerOpens in new window , Australian Retirement Trust has a dedicated online web portal for APSS members, including Transfer guides and more. Australian Retirement Trust is also running a series of webcasts to go over this information. Click below to explore the web portal information and the webcast(s) that are relevant to you.

ExploreOpens in new window

myGov -

Some superannuation-related applications will need to be done through the myGov website (e.g. if you're an eligible individual affected by the Coronavirus (COVID-19) pandemic seeking to apply for early release of your super).  Sign inOpens in new window or find details on how to create a myGov accountOpens in new window if you do not already have one.

Association of Superannuation Funds of Australia (ASFA) - and

ASFA's websiteOpens in new window covers all aspects of superannuation and, through its Super Guru siteOpens in new window offers lots of easy-to-follow information.

Australian Prudential Regulatory Authority (APRA) -

APRA's websiteOpens in new window offers general and statistical information about superannuation.

Australian Securities and Investments Commission (ASIC) -

ASIC's websiteOpens in new window contains information about your rights as a superannuation fund member, including a link to its MoneysmartOpens in new window consumer site, where you can find financial tips and safety checks and calculators.

Australian Taxation Office (ATO) -

The ATO's websiteOpens in new window has all the information about the tax treatment of super.

This includes information about withdrawing and using your superOpens in new window including the circumstances in which early access to your superOpens in new window may be allowed, such as on compassionate grounds or in cases of severe financial hardship. 

Financial Planning Association (FPA) -

The FPA websiteOpens in new window provides information about finding a financial planner.

Department of Human Services

The Department of Human Services also has information on early release of superannuationOpens in new window.

Family Law

The Family Court of AustraliaOpens in new window  website includes a section explaining how the law deals with superannuation when couples divide their property after the breakdown of a marriage or de facto relationship. 

Dispute resolution

The Trustee has established a formal procedure for handling inquiries and complaintsOpens in new window.

If your complaint has not been resolved to your satisfaction under these internal procedures within 90 days, you may have a right to lodge a complaint about the decision with the Australian Financial Complaints Authority (AFCA), an independent body established by the Federal Government to review, consider and resolve complaints from consumers across the entire financial system, including the superannuation sector. AFCA will review Trustee decisions relating to Members (as opposed to Trustee decisions relating to the management of the APSS as a whole).

Contact details for the AFCA are as follows:

GPO Box 3
Melbourne VIC 3001

Phone: 1800 931 678
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